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FAQ : Email Options & Configuration

Yes. We will automatically set you up with email hosting when you host your domain/website with us.

Standard Hosting Plan
Up to 10 email boxes per domain free of charge. Additional email boxes may incur an additional fee.

Email Only Hosting Plan
Up to 5 email boxes per domain free of charge. Additional email boxes may incur an additional fee.

WebCard
Up to 3 email boxes per domain free of charge. Additional email boxes may incur an additional fee.

Standard Hosting Plan
Each email box is by default 30MB in size. Email boxes can be reduced or increased in size on request.

Email Only Hosting Plan
Each email box is by default 50MB in size. Email boxes can be reduced or increased in size on request.

WebCard
Each email box is by default 50MB in size.

Yes, we offer a webmail client when your email is hosted with us. Mail can be accessed via "http://webmail.yourdomain.com". ("yourdomain.com" is your website domain name eg: "google.com")

Note: older accounts may use the the url of "http://mail.yourdomain.com"

Yes, we can setup forwarding on an email address to 1 or multiple email addresses.

Below are the general settings required to setup your email services.

POP (receive) Server: mail.yourdomain.com.au
SMTP (send) Server: mail.yourdomain.com.au

Email address: yourusername@yourdomain.com.au
Username: yourusername@yourdomain.com.au

Replace "yourdomain.com.au" and yourusername with the applicable values)
 

Check that your SMTP server details are correct. If the details are correct it's most likely due to "Port 25 Blocking" by your ISP.

Port 25 blocking allows ISPs to block spam sent out through their networks, but it tends to punish those that have a legitimate requirement to send through e-mail servers other than those belonging to their ISP.

This normally occurs when your ISP account is a "Personal" account, it does not normally impact upon business accounts.

How do I fix this problem?

There are a few options to rectify this issue:

Contact your ISP to allow you to use port 25 (may require upgrade to business account - check with your ISP)

OR

Change your "Outgoing Mail Server (SMTP)" port from "25" to "587" or "26" (advanced email client configuration options) Port "26" is for accounts setup since 2012.

Note: Do NOT use your ISP's mail server as the "Outgoing Mail Server (SMTP)" eg: mail.yourisp.com . Your email will most likely get bounced or discarded by the recipient as it may be mistaken as spam.

The "Your message was not delivered because the return address was refused" error can occur due to your ISP's email filtering rules.

If you get this error please make sure that the SMTP server you are using is the SMTP server that  owns the account in the reply to box.

Example: if your email address is you@gdjconsulting.com.au , your SMTP (Outgoing) mail server should be mail.gdjconsulting.com.au.

Note: if you are using a non-business ISP connection or still have problems sending, please see the FAQ above.

This is due to mail server security kicking in, please set your email client settings for SMTP to use "My outgoing (SMTP) server requires authentication".

Within Outlook 2007 (Similar for earlier version) perform the following:

Tools > Accounts > Change (select appropriate account) > More Settings > Outgoing Server

Check the "My outgoing (SMTP) server requires authentication" box and select the radio button: "Use same settings as my incoming mail server"

---

Outlook 2010 may require the following setting: On the “Outgoing Server” tab, select (tick) “My outgoing server (SMTP) requires authentication, also ensure that “Logon to incoming mail server before sending mail” is selected.

To setup the details in Outlook perform the following for each email address:
(there may be a slight variation on the Outlook setup instructions depending on version being used)

  1. Open Outlook
  2. Click on "Tools" in the menu
  3. Select "Email Accounts"
  4. Select "Add a new e-mail account" and click "next"
  5. Select "POP3" and click "next"
  6. Enter username, password and email server details (as below)
  7. Select “More Settings”
    Select "Outgoing Server, Check "My outgoing server (SMTP) requires authentication
    Select “use same settings as my incoming server”
  8. Select "Ok"
  9. Select "Test Account Settings"
  10. Click "next"
  11. Click "finish"

Email Server Details:

  • Incoming mail server (POP3): mail.yourdomain.com.au
  • Outgoing mail server (SMTP): mail.yourdomain.com.au

Note: some ISP’s will not allow you to send email via the standard SMTP port of 25 when using your own domain.

If you experience this problem, perform the following:

change the default SMTP port from “25” to “587” or "26" for each email configuration - Port "26" is for accounts setup since 2012
(Tools > Account Settings > select appropriate email address and select "Change" > More Settings > Advanced > change "25" to "587" or "26" > ok)

Username Details:

Your username is the email address.
Example: info@yourdomain.com.au

Password: password provided when email account setup 

An Apple/IOS update can sometimes update your email port settings which causes email to stop working on your device.

Please ensure that the incoming port setting is set to:

incoming server (POP3): 110

And please ensure that the outgoing port setting is set to:

Outgoing server (SMTP): 587

If port 587 does not work, please try port 26 ( this is applicacle to email hosting accounts setup after 2012)

 

Example screenshot of port settings from Outlook 2007 below:

 

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